Memorial Healthcare System Receives Multiple 2023 Press Ganey Guardian of Excellence Awards® for Achieving and Sustaining Excellence in Patient Experience
February 23, 2024
Memorial Healthcare System is pleased to announce that it was named a 2023 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. Memorial Healthcare System received four 2023 Guardian of Excellence Awards® for Patient Experience, going above and beyond, translating data, insight and empathy into patterns and shared stories that fueled action and enhanced experiences:
- Memorial Hospital Pembroke 24/7 Emergency Care Center
- Memorial Hospital West’s Level 3 Joe DiMaggio Children’s Hospital NICU
- Memorial Physician Group Medical Practices
- Memorial Cancer Institute Medical Practices
Our patients are our most important priority so being recognized for patient experience by Press Ganey is a true testament to our incredible staff and the core values we strive to reach and exceed together every day.
This recognition is shared by thousands of Memorial clinicians and team members. Our leadership team is in awe of the remarkable work from all our teammates and are grateful for your unwavering commitment to our mission of meeting the needs of our community.
The Guardian of Excellence Award is given to organizations that have achieved the 95th percentile or higher for a set of designated survey measures, including Likelihood to Recommend, Overall Rating and Teamwork. As a winner of the Press Ganey HX Guardian of Excellence Award®, Memorial is in the top 5 percent of healthcare providers in delivering patient experience in the last year. The Press Ganey Guardian of Excellence Award is a nationally recognized symbol of achievement in health care.
"In prioritizing the well-being of both their patients and dedicated staff on a daily basis, Memorial Healthcare System exemplifies dedication to their workforce and the communities they impact," said Patrick T. Ryan, CEO and chairman at Press Ganey. We applaud Memorial Healthcare System’s compassion, empathetic approach, and the genuine human connections they forge within the clinical healthcare landscape. It's a privilege for us to collaborate with them as we applaud their remarkable accomplishments."
Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.
About Press Ganey
Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.